Written by Michael Moran on June 15, 2011 – 6:57 am
Business Council member The Travelers reports a large increase in insurance customers filing claims from mobile devices.
The Travelers study broadly examined insurance claims filed over the past 16 months using mobile devices. In reviewing claims data comparing the first four months of 2010 versus the same time period in 2011, the number of claims filed via mobile devices more than tripled.
“The faster our customers report claims to Travelers, the faster we can help them,” said Jay Gauthier, Vice President, Travelers Personal Insurance Marketing. “That’s why we continue to develop technologies that make it easy for our customers to communicate with us in the way that’s most convenient to them, whether online, over the phone, or through their mobile devices, 24 hours a day, 7 days a week.”
